Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: 17 September 2026

This policy applies to orders placed at christwish.shop, operated by MarketPen Limited (trading as ChristWish). Please read it carefully before placing your order.

1. Order Processing

Once your order is placed and payment is confirmed, it enters processing. For in-stock products, processing typically takes 1–3 business days before your order is dispatched. Business days are Monday to Friday, excluding UK public holidays.

Processing and transit are separate stages. Your estimated delivery window begins after processing is complete.

2. Estimated Delivery — United Kingdom

For customers in the United Kingdom, estimated transit times for our current product range are approximately 6–10 business days after dispatch.

Taking processing and transit together, you should allow approximately 7–13 days from the date your order is confirmed as a reasonable overall estimate.

These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, the carrier, and other factors outside our control.

3. International Orders

We also ship to selected countries in the European Union and internationally. Delivery timeframes for international orders will vary by destination and may be longer than UK estimates. Customers outside the UK may be responsible for any applicable import duties, taxes or customs fees charged by their country — these are not included in our prices and are the customer's responsibility.

4. Shipping Carriers

We use a range of shipping carriers and methods depending on your order and destination. We cannot guarantee the use of any specific carrier. Carriers used may include, but are not limited to, well-known international and domestic logistics providers.

5. Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information and instructions on how to use it. Please allow a short period after dispatch for tracking information to become active on the carrier's system.

We are unable to guarantee continuous tracking updates at every stage of transit, as this depends on the carrier and route used.

6. Delivery Delays

Delivery estimates may be affected by factors outside our control, including but not limited to: high demand periods, adverse weather, carrier delays, customs processing (for international orders), and public holidays.

If your order has not arrived within a reasonable period beyond the estimated timeframe, please contact us at support@christwish.shop and we will investigate with the carrier on your behalf.

7. Incorrect Delivery Address

Please ensure your delivery address is accurate and complete before placing your order. We are unable to accept responsibility for orders that are delayed, returned or lost as a result of an incorrect or incomplete address provided at checkout.

If you notice an error in your address immediately after placing your order, please contact us at support@christwish.shop as soon as possible. We will do our best to correct it before dispatch, but we cannot guarantee this once an order has entered processing.

8. Lost or Missing Parcels

If your tracking shows your order as delivered but you have not received it, or if your order has not moved within an unusually long period, please contact us at support@christwish.shop. We will raise an investigation with the carrier.

Your statutory rights in relation to non-delivery are not affected by this policy. Under UK consumer law, you are entitled to receive the goods you have paid for within the agreed or reasonable timeframe.