Refund policy

1. Your Statutory Right to Cancel (14 Days)

If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason, under the Consumer Contracts Regulations 2013.

To cancel, contact us within 14 days of delivery at support@christwish.shop. You must then return the goods to us within 14 days of notifying us.

Upon a valid cancellation, we will refund:

The full price of the goods; and
The standard outbound delivery charge (if applicable).

We may deduct from your refund an amount reflecting any reduction in the value of the goods if caused by handling beyond what is necessary to inspect them. Return postage costs for statutory cancellations are your responsibility unless we agree otherwise.

2. Our Voluntary 30-Day Returns Window

In addition to your statutory cancellation right, we offer a voluntary 30-day returns window from the date of delivery for eligible items.

To be eligible for a voluntary return under this window, items must be:

Unused and unworn
In their original condition
Returned with any original packaging and tags where applicable

For change-of-mind returns under our voluntary policy, return postage costs are your responsibility. We recommend using a tracked service, as we cannot accept responsibility for items lost in return transit.

This voluntary returns window does not apply to items that are damaged, faulty, or not as described — those are handled under your statutory rights (see Section 3).

3. Faulty, Damaged, Incorrect or Not-as-Described Goods

If you receive an item that is faulty, damaged in transit, incorrect, or materially different from its description, you have rights under the Consumer Rights Act 2015. Depending on the circumstances and timing, these may include the right to a repair, replacement, or refund.

Please contact us at support@christwish.shop as soon as possible. We may ask you to provide photographs or other reasonable evidence to help us investigate your claim. This is to allow us to assess the issue accurately — it does not restrict or remove any of your statutory rights.

We will not pass any supplier-side fees or handling charges to you for faulty, damaged or incorrect goods.

4. How to Request a Return

All returns must be authorised before any item is sent back. Please do not return items without contacting us first.

To request a return:

Email support@christwish.shop with your order number, the item(s) you wish to return, and the reason for your return.
We will review your request and respond within 2 working days with instructions, including the authorised return address.
Do not send items directly to our business correspondence address — returns must go to the authorised return location provided through this process.
Once your return is received and inspected, we will notify you of the outcome.

5. Refunds

Approved refunds will be issued to your original payment method within 14 days of us receiving the returned item (or, where no return is required, within 14 days of agreeing the refund).

We do not charge restocking fees. We will not deduct any supplier warehouse or handling fees from your refund.

6. Exchanges

We do not operate a direct exchange programme at this time. If you would like a different item, please return the eligible item for a refund and place a new order.